Privacy and Consent Notice
YOUR PERSONAL INFORMATION- GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR is bringing in new legal protection for personal information from May 2018. This tells you
what personal information I hold and why and what your rights are. Once you have read it please
complete and sign the declaration/ statement of consent at the bottom.
Therapist’s Name/ identity: Fiona Whiffin Mobile Reflexology
Therapist’s contact details:
Telephone no: 07958 907711
Email address: f.whiffin@btinternet.com
Address: 20 Webbers Meadow, Woodbury, Devon Ex5 1FH
Data Controller Contact Details: Fiona Whiffin
The purpose of processing Client Data
In order to give professional Reflexology treatments, I will need to gather and retain potentially
sensitive information about your health. I will only use this information for informingReflexology
treatments and associated recommendations concerning aspects of health and wellbeing which I
will offer to you.
Lawful Basis for holding and using Client Information
As a full member of the Association of Reflexologist , I abide by the AOR code of practice and
Ethics.
The lawful basis under which I hold and use your information is:
a: my legitimate interests I.e. my requirement to retain the information in order to provide you with
the best possible treatment options and advice
b. My requirement to hold your information for the following legal reasons
a. ‘Claims Occurring’ insurance
b. law regarding children’s records
c. Your consent
As I hold special category data (I.e. health related information) the Additional Condition under
which I hold and use this information is: for me to fulfil my role as a health care practitioner bound
under the AOR Confidentiality defined in the AOR Code of Practice and Ethics.
What information I hold and what I do with it
In order to give professional reflexology treatments, I will need to ask for and keep information
about your health. I will only use this for informing Reflexology treatments and any advice I give as
a result of your treatment. The information to be held is:
Your contact details
Medical history details and other health- related information ( which I will take from you at
the first consultation)
Treatment details and related notes ( which I will take after each consultation)
I will NOT share your information with anyone else ( other than within my own practice, or as
required for legal Process) without explaining why it is necessary and getting your explicit
consent.How long I retain your information
I will keep your information for the following periods:
a. Claims occurring insurance: ( records to be kept for 7 years after the last treatment)
b. Law regarding children’s records ( records to be kept until the child is 25 or if 17 when
treated then 26)
Your data will not be transferred outside the EU without your consent.
Protecting your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised
access or disclosure, I have put in place appropriate technical, physical and managerial
procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in relation to:
Appointment times
Reflexology information or information related to your health
Special offers and promotions ( you may unsubscribe from this at any time)
Your Rights
GDPR gives you the following rights
The right to be informed
To know how your information will be held and used ( this notice)
The right of access:
To see your therapist’s records of your personal information, so you know what is held about you
and can verify it.
The right to Rectification:
To tell your therapist to make changes to your personal information, if it is incorrect or incomplete.
The right to erasure ( also called ‘the right to be forgotten’):
For you to request your therapist to erase any information they hold about you
The right to restrict processing of personal data:
You have the right to request limits on how your therapist uses your personal information
The right tip data portability: under certain circumstances you can request a copy of personal
information held electronically do you can refuse it in other systems.
The right to object
To be able to tell your therapist you don’t want them to use certain parts of your information, or
only to use it for certain purposes.
Rights in relation to automated decision making and profiling.
The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used
in a way that you have given permission for.
Full details of your rights can be found at https://Ico.org.uk/for-
data-protection-regulation-
If you wish to exercise any of these rights, please use the contact details given above
If you are dissatisfied with the response you can complain to the information Commissioner’s
Office; their contact details are at: www.Ico.org.ukTHERAPISTS RIGHTS
Please note:
If you don’t agree to your g therapist keeping records of information about you and your
treatments, or if you don’t allow them to use the information I the way they need to for treatments,
the therapist may not be able to treat you.
Your therapist has to keep your records of treatment for a certain period as described above,
which may mean that even if you ask them to erase any details about you, they might have to
keep these details until after that period has passed.
Your therapist can move their records between their computers an IT systems, as long as your
details are protected from being seen by others without your permission.
HOW TO COMPLAIN
if you have any concerns about my use of your personal information, please refer to the GDPR
complaints procedure by requesting a copy from the contact details at the very top of these
Pages.